CIRG-SL: Commonsense Inductive Relation Graph framework with Soft Labels for Empathetic Response Generation

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Empathy, the ability to understand and respond to others’ emotions, is critical in dialogue systems, particularly for applications such as psychological counselling and casual conversation. However, existing approaches often struggle to accurately capture emotional transitions in user utterances and dialogue contexts across multiple levels of granularity. Additionally, the orthogonality of one-hot emotion representations overlooks the subtle relationships between emotion categories. To overcome these limitations, we propose a novel framework: the commonsense inductive relation graph with fine emotional soft labels for empathetic response generation. This framework refines the representation of user utterances by incorporating commonsense knowledge to derive external emotional cues, which are integrated into an adaptive inductive relation graph. This graph explicitly captures and models dynamic emotional trajectories throughout the dialogue. Additionally, we propose a fine-grained soft label construction method that more accurately reflects the nuanced distribution of emotions, replacing the rigid one-hot encoding with a continuous representation that better captures inter-emotion relationships. Our approach achieves strong performance on the benchmark EmpatheticDialogues dataset, with a perplexity score of 27.85, Dist-1 of 1.81, Dist-2 of 6.58, and a dialogue emotion accuracy of 55.65%. These results highlight the effectiveness of our framework in capturing subtle emotions and generating contextually rich, empathetic responses.