Abstract
Colleges are an optional final stage of formal education. However, with time, the Management Section finds the fact that the student churn rate in the university scope becomes a problem. The purpose of this research is to predict whether the student will be churn or loyal in the future, the data will be taken from 2014. The analytical technique used in this research process is the Fuzzy method of C-Means. At a university, the variable that will be tested is the Length of students who are currently attending higher education at the University or campus, when the last student pays enrollment, the last payment period, and the student's total payment. The data used as many as 100 datasets were collected in this research, starting from 2014 to 2020. Of the 100 Datasets of informatics engineering, students gained 92% of loyal students, and 8% of students predicted to churn.
Highlights
The dropout rate is the most significant indicator to assess the quality of a higher education institution
This research focuses on higher education institutes with the engineering field in Indonesia
The Result of a fuzzy C-means calculation based on LRFM show that 71.14 % is grouped in cluster 1 as loyal students of 17 Agustus 1945 University, and 28.86% is grouped in cluster 2 as churner students of 17 Agustus 1945 Universitywho will drop out in the future
Summary
The dropout rate is the most significant indicator to assess the quality of a higher education institution. Reasons to drop out can be varied, from mismatch prospective student orientation with the course of study selection [2], willingness to enter the labor market as soon as possible, lack of financial aid to study [3], educational background, academic performance, and characteristic of the student [4]. Figure: Drop Out Rates based on Academic Fields. In Italy, the engineering field is the second rank with 25% dropout rate after the professional field with 35% drop. SISFORMA: Journal of Information Systems (e-Journal) Vol 8 | No 1 |Th. 2021. This research focuses on higher education institutes with the engineering field in Indonesia
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