Choosing Service Facilities In The Hospital Interior To Increase Patient Satisfaction

Abstract

Patient satisfaction is the main indicator of the standard of a health facility and is a measure of service quality, satisfaction, internal and external infrastructure conditions, and other supporting facilities. In order to achieve patient satisfaction, it is necessary to increase standards in maintaining the quality of hospital services that refer to the quality of health services and facilities in order to meetpatient satisfaction. Related to this, each hospital as a place of health services mutually improve the quality and service of each other both in aspects of hospital quality, Human Resources and hospital image. The purpose of this article review is to provide information, overview, ideas / ideas about choosing service facilities in the hospital interior to increase patient satisfaction. The study design used is Systematic Literature Review or literature review. Method of searching for articles in research journal databases and searching via the internet. The database searches used were Google Scholar, PubMed, DOAJ, Elsevier, Science Direct, Emeral Insight from 2013 to 2022. It was found that from a total of 65 articles in English and Indonesian after screening it was found that there were 10 articles that were eligible (elegibility) to do analyze and draw conclusions. In order to achieve patient satisfaction, it is necessary to increase standards in maintaining the quality of hospital services that refer to the quality of health services and facilities in order to meet patient or community satisfaction. A good hospital can contribute to the healing process of patients and the productivity of perpetrators, medical service procedures can be carried out effectively and efficiently, easily maintained cleanliness. A beautiful, functional, efficient and clean building gives a positive impression to all hospital users, both in the form of physical responses to certain psychological effects that arise in the mind. Therefore, it is concluded that choosing service facilities in the interior of the Hospital can generate patient loyalty to the hospital and interest in visiting again. Thus, it can be tied to service quality as one of the keys to the success of the hospital to increase patient satisfaction and maintain customer loyalty