Abstract

Resilience is a key health protective factor for those with adverse childhood experiences (ACEs), but little research has explored how it manifests in early adulthood or across cultures. The purpose of this study was to generate a fuller understanding of resilience and its contribution to the relationships between mental health problems and ACEs among Chinese young adults in Hong Kong. Using a sequential explanatory mixed-methods design, 433 Chinese young adults aged 18 to 24 years were surveyed online to examine the relationships between ACEs, resilience, and mental health problems (depression, anxiety, maladjustment, and posttraumatic stress symptoms). Among them, 34 participants with ACEs were purposively selected and interviewed to explore cultural factors that influenced their resilience. Quantitative data were analyzed using multiple hierarchical regression analyses; qualitative data were analyzed using a qualitative descriptive approach. Higher cumulative ACE exposure was associated with higher severity of adjustment disorder and odds for screening positive for posttraumatic stress disorders, but not for symptoms of depression or anxiety. Resilience significantly contributed to explaining variances across all mental health outcomes over and beyond ACEs and in a protective fashion. Four themes emerged from qualitative interviews: (a) Privacy, emotional restraint, and "saving face"; (b) Conforming to preserve harmony; (c) A will to excel; and (d) Viewing adversity as a matter of luck. These findings suggest Chinese young adults' resilience was influenced by cultural norms of restraint, conformity, competition, and superstition. The present study provides a model for future studies using a mixed-methods design to deeply examine resilience among younger people exposed to early adversities within sociocultural, historical, or geographical contexts.

Highlights

  • The positive aspects of social-media brand fan pages are well researched

  • The data were collected using a non-probability sampling approach, in which six social-media brand fan pages (SMBFs) were selected according to the following criteria: (1) the brand fan page had a high frequency of consumer communication activity; (2) there was an ongoing content contribution from the brand fan page’s moderators; and (3) the author was personally familiar with the brands and their context (Kozinets, 2002)

  • We aimed to explore corporate conflict management strategies on social-media brand fan pages

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Summary

Introduction

The positive aspects of social-media brand fan pages are well researched. A more recent area of research interest in the social-media literature is the investigation of conflict between consumers, a phenomenon generally referred to as consumer-to-consumer (C2C) conflict (Gebauer, Füller & Pezzei, 2013; Hickman & Ward, 2007; Husemann, Ladstaetter & Luedicke, 2015). This type of online conflict describes a scenario in which one consumer verbally attacks another consumer in relation to a brand.

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