Abstract
Cheri Clancy, MSN, MS, RN, NE-BC, is assistant vice president for Patient Experience at New Jersey-based Kennedy Health, an integrated healthcare delivery system providing a full continuum of healthcare services, ranging from acute-care hospitals to outpatient and wellness programs. Kennedy Health has 3 campuses in southern New Jersey: Cherry Hill, Stratford, and Washington Township. Its mission is to enhance the health status of the communities it serves, and the system has an educational commitment as the Principal Teach Affiliate of Rowan University-School of Osteopathic Medicine. Kennedy provides the largest nonpublic physician training program in the state of New Jersey. The system is licensed for 607 beds, employs more than 4000 associates, and provides privileges for over 900 physicians. Ms. Clancy was hired in February 2014 to engage staff and physicians in activities and changes to improve the patient experience. She is an author, educator, and national leadership speaker and has been a member of AONE since 2011, where she volunteers on the AONE Editorial Committee.
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