Abstract
AI chatbots, e.g. ChatGPT, are becoming increasingly popular in education as a means to enhance student learning experiences and improve teaching efficiency. This study utilizes NVivo 12 Plus to examine the role of AI chatbots in education, ethical considerations, and sentimental analysis regarding the utilization of ChatGPT in education. ChatGPT has revolutionized education, but their use raises ethical concerns. They can enhance language learning, but may lead to plagiarism and information overload. Students may not develop discrimination skills and may rely on ChatGPT, leading to concerns about academic dishonesty and a failure to develop cognitive and analytical skills. The use of ChatGPT in clinical education also raises accountability and liability concerns regarding the use of patient information for educational purposes. Guidelines should be established to ensure privacy rights are upheld. Finally, the positive sentiment category was populated by predominantly positive sentiments, followed by neutral and negative sentiments. Future research on ChatGPT in education should focus on its application effectiveness in various educational settings and ethical considerations.
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