Abstract
Abstract: A chatbot is a computer program that is capable of communicating with the user in natural language in order to understand and parse the technical query. Such a program is frequently employed by organizations in order to automate the task of customer care and services. We have focused on designing a chatbot for our college, the Bangalore Institute of Technology. The current chatbot that is present in the official website for BIT is only an interface connecting the user to a live agent and is therefore unavailable for use most of the time. This inspired us to design a much better alternative for the existing chatbot using the DIET algorithm, that is accessible all the time and provides accurate responses in the blink of an eye
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