Abstract
Abstract: Chat bots are gradually becoming more sophisticated as they are now adapting to new AI features with ease. We can also expect them for recognizing user intent efficiently, decode mood of end users instantly, and then drive flow of conversations in tune with end user’s emotions. Also, sentiment analysis is one of such features that make bots even powerful in terms of understanding emotions in end user messages. In fact, 65% of businesses believe that the chat bots could help them providing more customized support experiences for their users. We can always leverage chat bot sentiment analysis feature for easily knowing if users are having a good experience with chat bots
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