Abstract
In the current health crisis due to COVID-19, people with intellectual disabilities have especially suffered. The development of their social abilities has been restricted, first with the lockdown and then with the current limitation of social life. They have lost some of these abilities or are having difficulty practicing them. CapacitaBOT, our use case, is a mobile application based on a chatbot, which allows people with intellectual disabilities to work and train their social skills. A chatbot is a software tool that allows to maintain a conversation in automatic way between the user and the machine, the mobile application. CapacitaBOT can be considered by its features, an educational ICT tool that introduces innovation, inclusion and quality in order to be integrated into education for people with intellectual disabilities. The tool trains these people for real-life situations and can also be considered a resource that allows the application of active methodologies since it makes easy the learning of social skills. In addition, all the contributions of the tool are aligned with the objectives of sustainable development because it is a tool that facilities the accessibility of people with disabilities, who more than ever have been affected by social isolation caused by the COVID-19 crisis.
Highlights
As a result of the current health crisis, lockdown and subsequent de-escalation, people with disabilities have seen their social relations restricted, causing them to lose previously acquired social skills or to have more difficulties in putting them to use again.During this period, people with disabilities who have had digital tools, mobile phones with applications, tablets or computers have been more connected than people who did not have these resources
This paper presents a solution based on conversational bots, as an educational and inclusive resource for people with intellectual disabilities, with the aim of continuing to provide solutions to advance in helping this group
Once the data had been collected and the needs of Insolamis users had been identified, the work team led by the authors of this study, with knowledge in Computer Science and Pedagogy, proceeded to select the knowledge bank and the technical requirements demanded for the design and implementation of the chatbot, using a mobile application as a support
Summary
As a result of the current health crisis, lockdown and subsequent de-escalation, people with disabilities have seen their social relations restricted, causing them to lose previously acquired social skills or to have more difficulties in putting them to use again. During this period, people with disabilities who have had digital tools, mobile phones with applications, tablets or computers have been more connected than people who did not have these resources. With regulatory changes and awareness campaigns, a more committed, inclusive and innovative society is being built, there are still progress to be made, which can be strengthened with new methodologies and the use of innovative resources that improve the daily life of people with disabilities
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