Abstract
Conversational user interfaces, aka chatbots, offer new ways of interaction that can be used not only for task-led applications, but also for learning itself. From drill-and-practice assistants to digital tutors and coaches, Conversational learning offers a variety of new and extensive options to support individuals through the learning process and to push the boundaries of classroom-based learning. However, Conversational Learning applications that go beyond simple question-and-answer dialogs are still rare. “Pit in the Warehouse” takes a new stance to Conversational Learning: by combining an dialogical escape room challenge with an interactive fiction approach and compelling storytelling, it creates an engaging and low-threshold type of game-based learning.
Highlights
In training and development, artificial intelligence-supported (AI-supported) digital assistants and chatbots are on the rise
Chatbots act as virtual guides to the Louvre and the British Museum, helping people discover the museums’ artworks with entertaining and instructive stories
In “Pit in the Warehouse,” it’s not the chatbot’s task to teach the user, but vice versa: The chatbot asks the user for help, and the user’s role is to give Pit helpful knowledge to get him out of the situation
Summary
In training and development, artificial intelligence-supported (AI-supported) digital assistants and chatbots are on the rise. Many digital learning apps already incorporate conversational assistants—e.g., for drill-and-practice activities in language training (Andy English Bot, Duolingo) or for (mental or physical) health self-education (Lark, Woebot, Youper). Chatbots act as virtual guides to the Louvre and the British Museum, helping people discover the museums’ artworks with entertaining and instructive stories. This kind of interaction with a chatbot to learn something establishes a dialogical learning process that we call Conversational Learning. Just as humans use their language for conveying information, and for playing games, chatbots offer room for gamification, too, from simple quizzes to complex instructional games
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