Characterizing queries in cross-device OPAC search: a large-scale log study

Abstract

PurposeThe study focused on online public access catalog (OPAC) users’ cross-device search behavior. The purpose of this paper is to understand the characteristics of cross-device OPAC searches, and to identify query reformulation (QR) patterns during device transitions.Design/methodology/approachThe transaction log from a university library, spanning six months, was used to conduct the quantitative analysis. The query vocabulary richness, which refers to the average number of unique words each query contains in a search session, can evaluate query diversity, and contribute to the analysis of QR.FindingsThe results show that PC-PC transition is the most important pattern of device transition. The time interval of device transition was different to the time interval of transitions in web searches. Short device transitions mainly occurred in daytime, and the number of transitions that occurred in less than one minute was higher than on the web. Searches for Industry and Technology triggered the most device transitions, and the users tended to choose the same search field. In addition, the authors made a detailed analysis of the reasons for same-type device transitions and different-type device transitions. Furthermore, the authors focused on the characteristics of adjacent QR patterns. The authors not only refined the concept of cross-device to include the same-type device transition, but also summarized the characteristics of the cross-device QR patterns, which can be used to predict post-switch queries.Originality/valueThis study extends research into cross-device interaction and cross-device search to the domain of digital library research. The authors also introduced QR perspective on cross-device interaction on OPAC.