Abstract
The development of banking services along with technological advances has proven to be able to produce new products including digital savings account. This product has been issued by various state-owned banks and private banks, its presence has begun to replace conventional savings models. Legal problems occur when the security of digital savings is not fully protected against security risks and the fact that digital savings is still equated with other digital banking services such as internet banking and mobile banking whereas digital savings has its own peculiarities so the legal implications are different. Therefore, the research compiled by this normative method will examine issues concerning: (1) the characteristics of digital savings as the latest innovation in digital banking services, (2) legal remedies against hacking accounts of digital savings customers. The results of this research are digital savings have unique characteristics so that legal remedies applied are different by involving the role of the special complaint service unit.
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