Abstract
This chapter describes the business process cockpit (BPC), a tool that supports real-time monitoring, analysis, and management of business processes running on top of Hewlett-Packard Process Manager (HPPM), the Business Process Management Systems (BPMS) developed by Hewlett-Packard (HP). Business process management systems (BPMSs) are software platforms that support the definition, execution, and tracking of business processes. They are often used to support administrative and production processes as well as to implement complex web services, delivered by composing existing ones according to some process logic. BPMSs have the ability of logging information about the business processes they support, including for instance the start and completion time of each activity, its input and output data, the resource that executed it, as well as events (messages) sent or received.
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