Abstract
The Personal Agent (PA) is an extension of the PC Client that allows the user to have more options. It lets one define how incoming calls will be treated; view and customize all personal information and services, and so on. The PA is a Web-based GUI that works off of the IPCM much like the Provisioning Client. The Personal Assistant is a tool that compliments the PC Client; it provides more features and service to the user who is either using the PC Client or an IP Phone. But the PA can be used as a stand-alone piece as it has the same client built into it—the Web Client. As the Web Client has the same features as the PC Client, it is a company's decision on which they would like to use. If the company does not want to load new products or files onto the computer, they can select the PA because it is available via a Web browser and only uses Java. When users understand how they can use the PA to make day-to-day life even better while using its features, they will then understand the full capability of a Multimedia PBX.
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