Abstract
Conversation analysis (CA) investigates embodied conduct. Research in empirical investigations of communicative action disembody and objectify phenomena. The importance and complex social order of conversation was discovered by an empirical discipline known as conversation analysis (CA) that grew out of a quirky sociological enterprise called ethnomethodology. This chapter discusses two main directions—(1) the pragmatic use of the findings and methods of CA in the design and evaluation of intelligible systems; (2) theoretical and practical task of embodied modeling of social action, activity, and structure. It also describes two parallel empirical investigations that use ethnomethodology and CA in a study concerned with the nature and importance of interactivity and situated dialogue. The focus on conversation by human–computer interaction or artificial intelligence is indicative of the movement towards the social; in particular communicative interaction and intersubjectivity. The methods of study, findings, and metaphors are the crucial facets for partnership. With computers it is the technology, metaphors, and models that come with automata/machines.
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