Abstract
Publisher Summary This chapter describes applications of control theory to work settings. It explores the ways in which the basic control loop can be applied in understanding the performance of a single work task. The chapter examines issues such as the need for goal acceptance, the selection and interpretation of feedback, and the flexibility of workers in resolving goal feedback discrepancies. The basic mechanisms to show the ways in which control theory can explain behavior and information processing related to more complex work activities, such as the management of competing goals, multiple criteria, and goal hierarchies are also discussed. Motivation in organizational settings has been explained by a splintered and perplexing array of theories. Control theory can serve as a meta-theory for human motivation. There are five basic components in a control system—namely, (1) standard, (2) sensor, (3) comparator, (4) decision mechanism, and (5) effector. Despite of the complexity of elementary control loops, control theory is consistent with much applied work on motivation. The basic goal setting technique for enhancing motivation is consistent with control theory.
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