Chapter 1: A new era of digital governance

Abstract

This chapter introduces the ‘New Digital Era Governance’ as a new paradigm in public administration scholarship by compounding on the changing roles of digital technologies in public governance. Particularly, the chapter highlights the challenges inflicted upon public administration and society with the advancements of new digital technologies, such as big data, artificial intelligence, and blockchain. By comparing the changing role of digital technologies in government functions, public value creation, human resources, and governance, the chapter asserts that the theoretical and practical implications of ‘New Digital Era Governance’ differ from Dunleavy et al.’s ‘Digital Era Governance’.