Changing Routines: A Process Model of Vicarious Group Learning in Pharmaceutical R&D

Abstract

Prior research has indicated that groups frequently change their routines drawing on the experience of others and that this has significant performance effects. But how group routine change occurs through this process of vicarious learning is not clear. Using a qualitative field study of drug development teams in one pharmaceutical firm, I examine how groups change routines drawing on the prior related experience of other groups. An inductive analysis suggests that this process does not follow the simple find-and-copy model often assumed in the literature and identifies four distinct subprocesses involved: identification, translation, adoption, and continuation. This process model adds to understanding of vicarious learning by showing that it is a more varied process than it is commonly construed to be and that not only experience- seeking groups, but also groups that are the source of the experience, play important and shifting roles throughout. Thus, this study contributes to theories about how groups change their routines by elucidating how they alter their routines through vicarious learning.