Abstract

The role of the science & technology librarians has evolved over more than a century. The first members of our profession were valued primarily for their clerical services. Patron service today involves the use of a broad spectrum of complex information tools, coupled with the librarian's understanding of the literature, the research process and specific patron needs. The history of Engineering Index, beginning in 1884 and continuing to the present, provides a context for examining how the practice of user service in science and technology libraries has changed over a period of more than a century. While the goal of excellent information service has remained a constant, the nature of the tools and the role of the librarian has changed markedly.

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