Changing perceptions of biometric technologies

Abstract

Identity crime and misuse cost the Australian economy an estimated $3.1b in 2018–19 (Smith & Franks 2020). Protecting individuals’ personal identification information and finding secure ways to verify identities has become an increased priority as the impact of identity crime continues to grow in Australia and worldwide. Biometric technologies for identity verification provide an enhanced security solution, although implementation of biometric systems within Australian society has met with varying degrees of acceptance. Since 2013, the Australian Institute of Criminology (AIC) has conducted online surveys to gain a greater understanding of identity crime and misuse in Australia. These surveys have asked about respondents’ experience of identity crime and also their previous use of, and future willingness to use, biometric technologies to safeguard their personal information. This report presents both qualitative and quantitative research findings obtained from a sample of respondents in the most recent surveys concerning their experiences of biometrics and perceptions as to its role in identity security.