Change Management Maturity Model

Abstract

Since computer systems exist, a lot of implementation projects fails. The Implementation of computer systems causes changes in processes of work and behavior of people. Change Management is one of the most important success factors, when implementing software systems in organizations. Because it is the key to successfully transform business processes. The ability to change varies between the different organizations. This ability depends on different critical success factors. To evaluate the ability to change of an organization, a maturity model is introduced. Therefore, the critical success factors of change are presented. With this critical success factors as key process areas, the development of the change management maturity model starts. In a five stage maturity model, the shape of each key process area is defined. The model is evaluated by experts for maturity models and experts for change management. The result is a maturity model to assess the ability to change of an organization.