Change Management and Institutional Citizenship Behaviour of Office Managers: The Moderating Role of Institutional Culture in Tertiary Institutions in Rivers State

Abstract

This study investigated the relationship between change management and institutional citizenship behaviour of office managers in tertiary institutions in Rivers State. It also examined the moderating role of institutional culture on the relationship between change manage and institutional citizenship behaviour. The study was carried out in eight (8) tertiary institutions in Rivers State. Descriptive survey design was adopted in the generation of data. The instrument for data collection used in this study was the questionnaire. The population of the study consisted of eight hundred and thirty-six (836) Office and information managers in seven public tertiary institutions in Rivers State. The respondents to this research are 270 participants which constituted the sample size obtained through Taro Yamene Sample Size Determination Formula. Spearman ranked correlation and partial correlation were statistical tools used for testing the null hypotheses with the Statistical Package for Social Sciences (SPSS). The findings of this study revealed that change management significantly and positively influences institutional citizenship behaviour in tertiary institution in Rivers State. It was also found that institutional cultures strongly moderate the relationship between change management and institutional citizenship behaviiour Thus, the study concluded that change management is a veritable tool for enhancing institutional citizenship behaviour of office managers strongly moderated by institutional culture in tertiary institutions in Rivers State. Based on the findings and conclusion drawn, a number of recommendations were made, among which is that tertiary institutions should involve employees in institutional decisions and avoid prejudice and discriminatory in decisions consider these issues in institutions.