Change Management: A Survey of Literature in View of Analysing the Advantages of ADKAR Model

Abstract

Background Healthcare is rapidly moving towards digital necessitating the participation of all stakeholders for survival and growth. Changing from manual to digital systems requires strategic approach and careful implementation. Change management is a constant process of renewing an organizations direction structure and capabilities in order to meet the ever-changing needs of internal and external consumers. This review outlines the change management models and the successful application of Proscirsquos Awareness Desire Knowledge Ability and Reinforcement model in various domains of healthcare with a special emphasis on change towards digital systems.Objectives a To identify the application of change management model in studies from healthcare context. b To critically analyse the success of ADKAR model for change management in healthcare settings and c To analyse the various aspects in which ADKAR as a model is used for change management in hospitals.Methods A survey was conducted among the most popular databases the PubMed and Google Scholar for published materials in this line. ldquoChange managementrdquo ldquoHealthcarerdquo ldquoDigitalizationrdquo ldquoADKAR modelrdquo and ldquoADKAR model in healthcarerdquo were used as the keywords. Studies were searched by date of publication from 2015 to 2021. The language of articles published was filtered to English only. These full texts were then examined to determine their compliance with the eligibility criteria. Thereafter eligible articles were selected for final analysis.Conclusion The ADKAR model has numerous advantages over other models and it has been implemented successfully in business organizations the healthcare sector and particularly in hospitals. It envisages an employee centered change where individuals successfully implement the change by which the organization undergoes an effective change management.