Abstract
This paper aims to present a number of key challenges to the Jordanian Electronic Government Initiative as a precursor to embracing mobile government (the future electronic governmental service provision). The first wave of electronic governmental services was delivered through the web as the sole communication channel. Despite the limited success of a small number of governmental entities to utilise such a communication channel, the very limited penetration of the Internet in Jordan has dampened such cases of success and pushed key decision makers at the Electronic Government Initiative to consider more popular alternative communication media. This paper reflects on Jordan’s past experience with electronic government to identify lessons learnt to be carried on to future mobile and second wave of electronic governmental service provisions.
Highlights
The emergence of the Internet and Mobile/Cellular communication media has changed the landscape of governmental service provision and future communication between governments, citizens, organisations and other governments
The Ministry of Information and Communication Technologies’ “The e-Readiness Assessment of The Hashemite Kingdom of Jordan 2006” report shows that Jordan has thrived in many aspects of eReadiness like: establishment of a regulatory framework in the Information and Communications Technology (ICT) sector, enhancement of human capital and e-Leadership though there are still challenges that need to be overcome to complete the transition to an information society like affordability, quality and reliability of connectivity, the macroeconomic structure, business adoption, expansion of e-Government services and Research and Development (R&D) (Ministry of Information and Communication Technologies 2006)
The Jordanian e-Government initiative aims to transforming Jordan to a knowledge based society via improved governmental performance, enhanced national competitiveness, increased transparency and accountability, reduced cost of interaction and improved technical and non-technical competencies of the government (MoICT, 2003a)
Summary
The emergence of the Internet and Mobile/Cellular communication media has changed the landscape of governmental service provision and future communication between governments, citizens, organisations and other governments The emergence of such communication media has opened up the space for unlimited number of key applications and Information Systems namely electronic governmental service provision. The eEurope 2002 Action Plan indicates that eGovernment “could transform old public organisation and provide faster, more responsive services It can increase efficiency, cut costs, increase transparency and speed up standard administrative processes for citizens and business” (eEurope, 2000). While the final section provides an analysis of key issues and reasons contributing to the partial success of the Jordanian e-Government Initiative including conclusions and recommendations for the future waves of the e-Government initiative. Providing analysis and information on the status of e-Government initiatives and projects to major stakeholders (Jordan eGovernment Initiative, 2003)
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