Challenges of Improving the Railway Passenger Information System in the Republic of Croatia

Abstract

AbstractAs a service provided by transport operators to their customers, passenger information systems have become essential when planning a journey. These systems can be divided into systems before and during the trip. They are based on accurate and real-time relevant information provided to all rail and integrated passenger transport stakeholders that users can access through various user devices. It is necessary to establish an information and communication system based on modern architecture and establish the synergy effects of various modern information and communication technologies. In this paper, the authors made a snapshot of the state of the information and communication infrastructure of the railway network in the Republic of Croatia to determine possible directions and phases of development. This paper aims to give an overview of the possibilities of improving the passenger information system on the territory of the Republic of Croatia. The paper proposes modernization, i.e., improving the existing passenger information system according to the proposed phases.KeywordsDigital transformationInformation and communication solutionsRailway system modernizationTelecommunication infrastructureInformation transferRail network