Challenges of Appraising Intangible Outcomes with Unclear Objectives: Performance Management Issues in Local Government in Ontario

Abstract

This article discusses the challenges of performance management on social assistance program. These challenges include measuring intangible outcome against unclear organizational objectives, de-coupling of performance management and performance enhancement, stressing on administrative accountability over out-come oriented culture. Then, strategies are suggested to handle these challenges in order to shift the performance management system from merely an auditing mechanism to an engine of change.