Challenges in the adoption of mobile information communication technology (M-ICT) in the construction phase of infrastructure projects in the UK

Eloise Atkinson,Jim Bradley,John Spillane,Tara Brooks

doi:10.1108/ijbpa-04-2021-0048

Abstract

PurposeThe purpose of this paper is to investigate the challenges faced with mobile information communication technology (M-ICT), more specifically tablet software, in the construction phase of UK infrastructure projects. Quality assurance in the context of passive fire protection is scrutinised, where M-ICT use is prevalent, to provide an industry perspective.Design/methodology/approachThe research design is founded on exploratory multiple case study approach. Specific themes are developed, based on a critical review of previous ICT studies. The themes identified are used to inform a qualitative interview protocol for investigating three large UK infrastructure projects. Each project is at different stages in the construction phase, with varying examples of M-ICT implementation in use. Participants are interviewed regarding their experiences of the implementation of M-ICT on each project.FindingsFindings identify diverse experiences across each project. Single and multiple M-ICT platforms are currently being used, with individual stakeholders using ICT in isolation, and in some instances, multiple project stakeholders are using it together. Complete replacement of paper-based processes is evident in one case study, but more commonly, digital technology is being used in parallel to traditional paper-based processes. The challenges, although varied across each case study, can be categorised under the themes of Technology (IT support, ICT infrastructure, IT security, contractual, software), People (social aspects, user competency, safety), Technical Compliance (technical compliance evidence) and Process (conventional processes).Originality/valueIt is recommended that each theme be reviewed at project commencement, with all key stakeholders, to ensure key aspects are considered prior to M-ICT deployment. This will ensure avoidance of challenges reported and maximise the opportunities that are available through M-ICT in a multi-stakeholder infrastructure project.

Highlights

Communication and information sharing has rapidly evolved from traditional paper-based exchange to an increasingly digital and globally connected environment
1.3 Aim of the study Based on this, the aim of this paper is to investigate the current industry practices and use of mobile information communication technology (M-information communication technology (ICT)) in capturing and managing construction quality assurance information, in the delivery phase of UK infrastructure projects, in the context of passive fire protection with the intention to assist the industry in its migration from a paper-based approach, to one which is founded on M-ICT in the management and transfer of information, both on and off-site
This exploratory multiple case study research investigates how M-ICT is being used in the delivery phase of UK infrastructure projects, in the context of passive fire protection, focussing on quality assurance and identifies inconsistencies in the adoption of M-ICT, both within and across case studies

Summary

Introduction

Communication and information sharing has rapidly evolved from traditional paper-based exchange to an increasingly digital and globally connected environment. Such change can be unwelcome and disruptive to the industry norm. © Eloise Atkinson, John Spillane, Jim Bradley and Tara Brooks. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode

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