Abstract
New business approaches have been created as a way of differentiation for enterprises, such as Product-Service System (PSS). However, there are many challenges companies face while implementing PSS. Aiming to identify these challenges a systematic literature review was done. A classification of the identified challenges was performed based on Canvas Business Model. In addition, a case study in which a Brazilian company failed to implement PSS is presented. This case differs from the ones reported in the existing literature, which show successful examples of PSS implementation. An analysis and discussion regarding the practical challenges found in the case study and the challenges found in literature are reported and possible motives for the failure on PSS implementation are pointed out. The knowledge of PSS challenges can assist companies which want to adopt PSS since it can proactively support the development of actions to prevent difficulties during the PSS transition.KeywordsProduct-Service SystemChallengesBusiness ModelImplementationCase Study
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