Abstract
The access to water services is a fundamental human right. Water and sanitation services coverage in Kenya is low even with the implementation of reforms in the sector initiated in 2002. Small and medium Water Service Providers (WSP) face numerous challenges which are stifling their ability to sustainably fulfil their mandates without relying on subsidies from state or non-state entities. The aim of this study was to analyse the challenges facing water utilities in rural Counties using Amatsi Water Services Company as a case study. The performance of the WSP was analysed for 2014 to 2017 and the challenges as depicted were classified into technical and economic parameters. The legal framework was also examined and its possible influence on the operation of the WSP. The main problems affecting small and medium WSPs include high non-revenue water, low metering of connections, low revenue collection efficiency, high operation and maintenance costs, governance challenges, insufficient funding and low quality of service. Furthermore, it is important for legislative clarity on the relationship among the institutions created by the Water Act 2016.
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