Abstract
This study is concerned with the challenges and prospects in Bench-Maji Zone public sectors. To this end, the study has made an effort to thoroughly look into challenges and prospects that have taken surface in the whole performance management process and system. It has made an effort to identify and investigate challenges and prospects associated to the implementation of the Balanced Scorecard (BSC) which is being used by Bench-Maji Zone public sectors.85 employees and heads in the Zone have been taken as study participant and data have been collected using structured self administered questionnaire. 15 (heads of the sector) persons have also been contacted for in-depth interview from different sectors for triangulation purpose.The finding shows that the major challenges that the Zone faces is emanated from lack of commitment of top management officials , lack of understanding of the tool, early cascading and considering the tool more as a tool of measurement rather than a tool for strategic management. However; the tool is also helps the organization by increasing the organization performance, by communicating the organization mission, vision and strategic objective to employees, by creating team spirit and others. So to avoid the challenges it is recommended that the Zone should give training about the tool, the Zone should define the measurements, and after being sure that the metrics measure the activities of the business units and the selected measure is easily quantifiable. Keywords : Balanced scorecard, challenges, prospects & implementation DOI: 10.7176/JESD/12-13-01 Publication date: July 31 st 2021
Highlights
The Balanced Scorecard, developed by Kaplan and Norton (2010), enables management to translate the mission, the goals and the strategies of the company, its different business units and management functions into a coherent set of performance measures
Training on balanced scorecard: The findings indicated that 88.5% of the respondents had taken training on the performance management tool, balanced scorecard (BSC)
Coaching and technical support All the respondents agreed that their offices were receiving coaching, technical support and guidance in issues pertinent to performance management
Summary
The Balanced Scorecard, developed by Kaplan and Norton (2010), enables management to translate the mission, the goals and the strategies of the company, its different business units and management functions into a coherent set of performance measures. With growing interest in improving performance management in organizations, the balanced score card can be a valuable tool that meets the need for improvement and change especially for companies venturing into very competitive or monopolistic market. It is a customer based plannisng and process improvement system with its primary focus on driving an organizations change process by identifying and evaluating pertinent performance measures. The researcher is motivated to undertake research on the challenges and prospects of balanced scorecard design and implementation; in the case of Bench-Maji Zone, South west Ethiopia, public sectors
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