Challenges and approaches to building accountability for outcomes in HR

Abstract

Employment Relations TodayVolume 26, Issue 3 p. 39-51 Features Challenges and approaches to building accountability for outcomes in HR Bonnie J. Stedt, Bonnie J. Stedt bonnie.stedt@aexp.com is an executive vice president, senior relationship leader, for American Express HR and has been with Amex for 12 years. Prior to that, she held senior VP line and HR positions for Federated Department Stores. She and Douglas Smith have collaborated with one another for more than a decade and recently worked together with senior HR leaders to introduce outcomes-based goals at Americn Express.Search for more papers by this authorDouglas K. Smith, Douglas K. Smith dekaysmith@aol.com Douglas K. Smith is a consultant, writer, and speaker concerned with organization performance, innovation, strategy, and change. He is the author of Make Success Measurable! (John Wiley & Sons, Inc., 1999), in which he developed the approach of outcomes-based goals at length, and Taking Charge of Change (Addison-Wesley. 1996). He is also coauthor of The Wisdom of Teams (Harvard Business School Press, 1993).Search for more papers by this author Bonnie J. Stedt, Bonnie J. Stedt bonnie.stedt@aexp.com is an executive vice president, senior relationship leader, for American Express HR and has been with Amex for 12 years. Prior to that, she held senior VP line and HR positions for Federated Department Stores. She and Douglas Smith have collaborated with one another for more than a decade and recently worked together with senior HR leaders to introduce outcomes-based goals at Americn Express.Search for more papers by this authorDouglas K. Smith, Douglas K. Smith dekaysmith@aol.com Douglas K. Smith is a consultant, writer, and speaker concerned with organization performance, innovation, strategy, and change. He is the author of Make Success Measurable! (John Wiley & Sons, Inc., 1999), in which he developed the approach of outcomes-based goals at length, and Taking Charge of Change (Addison-Wesley. 1996). He is also coauthor of The Wisdom of Teams (Harvard Business School Press, 1993).Search for more papers by this author First published: 16 January 2007 https://doi.org/10.1002/ert.3910260305 AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinked InRedditWechat Volume26, Issue3Autumn (Fall) 1999Pages 39-51 RelatedInformation