Abstract
Using financial incentives has been criticised for putting too much focus on things that can be measured. Value-based reimbursement may better align professional values with financial incentives. However, professional values may differ between actor groups. In this article, the authors identify institutional logics within healthcare-providing organisations. Further, the authors analyse how the centrality and compatibility of the identified logics affect the institutionalisation of external demands. 41 semi-structured interviews were conducted with representatives from healthcare providers within spine surgery in Sweden, where a value-based reimbursement programme was introduced. Data were analysed using thematic content analysis with an abductive approach, and a conceptual framework based on neo-institutional theory. After the introduction of the value-based reimbursement programme, the centrality and compatibility of the institutional logics within healthcare-providing organisations changed. The logic of spine surgeons was dominating whereas physiotherapists struggled to motivate a higher cost for high quality physiotherapy. The institutional logic of nurses was aligned with spine surgeons, however as a peripheral logic facilitating spine surgery. To attain holistic and interdisciplinary healthcare, dominating institutional logics within healthcare-providing organisations need to allow peripheral institutional logics to attain a higher centrality for higher compatibility. Thus, allowing other occupations to take responsibility for quality and attain the feeling of professional pride. Interviewing spine surgeons, physiotherapists, nurses, managers and administrators allows us to deepen the understanding of micro-level behaviour as a reaction (or lack thereof) to macro-level decisions.
Highlights
This article focuses on how institutions within healthcare-providing organisations respond to external demands
There was a variability in how the value-based reimbursement programme (VBRP) was perceived between and within the different actor groups within the healthcare-providing organisations
It should be noted that some management groups were part of a larger organisation and had to manoeuvre additional demands external to the spine surgery clinic
Summary
This article focuses on how institutions within healthcare-providing organisations respond to external demands. These demands can arise as an effect of governance. Reimbursement programmes serve as a popular tool to affect behaviour in healthcare through financial incentives (Dranove and White, 1987; Conrad, 2015; Roland and Campbell, 2014; Sharan et al, 2016; Kazberouk et al, 2016). The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode
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