Abstract
A review of the literature on the effectiveness of closed-circuit television (CCTV) suggests a mixed set of findings: sometimes it works, sometimes it does not, sometimes things may not change and often can appear to be worse. Part of the difficulty is that little is known about the way CCTV operates and how this might explain variations in findings. The study reported here was based on the evaluation of 13 (although one was split into two) publicly run CCTV systems set up across England. It focuses on a number of key aspects of the CCTV operation which influence the effectiveness of CCTV systems, including the management of implementation of the CCTV systems, the camera location and operation of the control room. This highlights how the operation of CCTV systems might be improved. It suggests that the lessons to be learned are important if CCTV is to be an effective tool in the fight against retail crime.
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