CÁC YẾU TỐ ẢNH HƯỞNG ĐẾN SỰ HÀI LÒNG CỦA SINH VIÊN KHOA KHOA HỌC XÃ HỘI VÀ NHÂN VĂN ĐỐI VỚI CHẤT LƯỢNG DỊCH VỤ ĐÀO TẠO TRƯỜNG ĐẠI HỌC CẦN THƠ

Abstract

The study was conducted to find out the satisfaction level of students of the School of Social Sciences and Humanities with the quality of training services of Can Tho University. Research data were collected from 240 students who have been studying at School of Social Sciences and Humanities by the quota sampling method from course of 41 to 44, studying at the school with the majors of Literature, Vietnam studies, Information Studies and Sociology. The EFA exploratory factor analysis method and linear regression are used to identify groups of factors that affect the satisfaction of the Social Sciences and Humanities students with the quality of CTU's training services. The research results showed that there are four groups that affect student satisfaction, which are the educational environment, training programs, pedagogical skills and administrative procedures. In general, the students of the Faculty of Social Sciences and Humanities are satisfied with the quality of training services at CTU.