Causes of Conflict and Organizational Productivity in Deposit Money Banks in Ekiti State, Nigeria

Abstract

The study examined causes of conflict and organizational productivity in all deposit money banks in Ekiti state. The study adopted a descriptive survey research design. The population of the study consists of 773 members of staff in all deposit money banks in Ekiti state; this was also used as sample. A well structure questionnaire was used to collect data for the study. The face and content validity of the instrument was ensured. The data collected from the pilot study was subjected to reliability test using Cronbach’s Alpha techniques and reliability co-efficient 0.80 was obtained therefore the instrument was reliable to collect relevant information for the study. 58 of the questionnaire distributed were not returned as some were not properly filled. The research question was analysed descriptively. Analysis of covariance (ANCOVA) was used to test the hypothesis formulated at 0.05 level of significance. The study identified causes of conflict such as improper handling of conflict, when strategies or styles in handling conflict are faulty, slow response time to conflict in an organization, policies on compensation/rewards are anti-employees, instability of tenure of staffers could also result to conflict just to mention few, it is concluded that that gender, marital status and educational qualification of employees are significantly responsible for conflict in an organization. It therefore recommended that organizations should co-opt some salient opinions of their employees thereby making adequate room for participation in decision making in order words participatory, rather than autocratic style of management, should be encouraged by organization. Conflict, Productivity, Employees, Employers, Organisation