Abstract
The present research investigates cause and effect relationships of emotional intelligence’s components, on one side, and organizational commitment and job satisfaction, on the other side using fuzzy DEMATEL method in Iranian Central Oil Fields Company (I.C.O.F.C). The research is of applied-developmental, descriptive and survey type. The population consisted of 15 ICOFC's experts that were selected based on theoretical saturation. To answer the research question, a particular fuzzy DEMATEL questionnaire was designed and the data analysis was conducted using fuzzy DEMATEL technique. The results showed that self-awareness was the strongest cause variable and job satisfaction as the second strong cause variable. Among the components of emotional intelligence, the strongest cause variable was self-motivation had a considerable effect on organizational commitment. In fact, the results state that self-motivation is like an engine which upon proper utilization, could boost organizational commitment, empathy, self-control and even social skills. DOI: 10.5901/mjss.2016.v7n4S2p17
Highlights
Human resources, which are committed to the goals and values of their organization, are regarded as an advantage of an organization over another, and as a sustainable competitive advantage for many of organizations (Wooldridge, 2000)
Fuzzy DEMATEL method was chosen because it is of a good preciseness and that it has not yet been used in the studies about emotional intelligence and its relationship with job satisfaction and organizational commitment, it could have been of application in solving problems of organizations
To collect the information and data needed for the present research, the questionnaire related to fuzzy DEMATEL technique was used
Summary
Human resources, which are committed to the goals and values of their organization, are regarded as an advantage of an organization over another, and as a sustainable competitive advantage for many of organizations (Wooldridge, 2000). If an effective human resource is intended and a good level of job productivity is targeted, one should utilize psychological principles and findings. In this regard, emotional intelligence could provide a pleasant work environment and affect job satisfaction of employees, effective management and advancement of the organization, since a high level of emotional intelligence increases performance, strategic understanding and job satisfaction, is of a positive role in positioning and decreases employee problems. An employee who could increase his emotional intelligence abilities or reinforce his skills in a well-prepared organizational context, could naturally identify his needs better and more balanced and reach a higher satisfaction (Schlechter & Strauss, 2008)
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