Abstract
ABSTRACTThe Council of Australian University Librarians (CAUL) has a longstanding commitment to measurement of academic library performance, demonstrated in the annual statistical compilation published in Australian Academic & Research Libraries. This has now been extended with the publication of the first three CAUL Performance Indicators: the Library/clientele Congruence (ie satisfaction) Indicator developed by Brian Cornish and Gary Gorman, School of Information Studies, Charles Sturt University; the Document Delivery Quality Indicator developed by Jan Novak and Margaret Robertson, Library, Queensland University of Technology; and the Proportion of Sought Material Obtained at Time of Visit developed by Colin Taylor and Jan Hiscock, Library, University of South Australia. All have sold well and have been applied in a number of Australian university libraries. This paper discusses that experience and explores future directions.
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