Abstract
Card- and serials-catalog assistance at Iowa State University Parks Library is provided by staff at the Reference and Information Desks and at the card catalog (largely technical services staff). This study examined the distribution and characteristics of catalog-related inquiries received by these library staff. Card-catalog staff received 27 percent of the card-catalog inquiries. The most frequent difficulties prompting catalog inquiries were interpreting the catalog record and determining the item's shelf location from the record. The implications of these findings in relation to catalog assistance for an online public-access catalog are discussed.
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