Cashless Travelers from China, Is Tanzanian Tourism Industry Ready? A Review on Tourism Transactions in Connection with Post-COVID-19 Pandemic Tourism World

Abstract

Cashless transactions also known as mobile payments have been a huge form of money exchange that replaced the use of cash and credit cards especially on COVID-19 pandemic period in different parts of the world. It broke world record for China making it the first cashless most user nation. Exchanges are done via devices like phones, tablets and the like. In order to cope with tourism transactions dynamics that truly affects the industry such abrupt changes forces tourist destinations like Tanzania to adapt. Using a qualitative approach the study examines on literatures pertaining to increased use of cashless transactions especially after COVID-19 pandemic. Results show that though Tanzania is one of the fast cashless transactions users in Africa it is not well prepared to host cashless travelers from China. It has not yet incorporated the giant Chinese cashless transactions platforms and still uses cash and cards in most of tourism financial transactions. With the huge shift of form of Chinese transaction behavior which has created a cashless society in China, the study advice African destinations on the importance of incorporating Chinese cashless platforms to be competent in attracting more tourists from that giant source market.