Abstract
This paper presents a case study of a mortgage loan origination project using SCRUM Agile model and Business Process Management and Business Rule Management System (BPMS and BRMS). From the Waterfall model (Stage 1), a web-based self-developed had been developed using opensource frameworks: Spring and Sarasvati. But, several problems were detected and the project failed due to insufficient project management, rapid requirement changes and developer coding skills. The project was continued (Stage 2) selecting a BPMS and BRMS tool. Later, Stage 3 SCRUM was executed with proper project management and the new tool, which suited better for rapid business needs, and minimum coding. An efficient team communication and the frequent delivery of code releases increasingly contributed to the sponsor and user’s satisfaction. However, due to political influenced timeline, inexperienced project management and requirement changes, the budget exceeds and SCRUM is not favored. Nonetheless, Open-end questionnaire and interview results with core team members both business users and developers as well as software usability measurement inventory (SUMI) conducted with 14 users, it shows that SCRUM and the new tool rescue the project. Empirically, this paper demonstrates a method to evaluate the use of Agile augmented with usability measurement to Agile development community.
Highlights
Mortgage loan origination process is complex, common process flows are: Application, Processing, Underwriting, Closing and Post Closing [1]
There is a need of usability measurement integrated with agile methodology to determine whether the software supported mortgage loan needs or any domains
Using Waterfall model, the development of web-based mortgage application the project was initiated (2011–2012) timeline and main tasks were planned by senior management with four months for each step of requirements, coding and UAT testing
Summary
Mortgage loan origination process is complex, common process flows are: Application, Processing, Underwriting, Closing and Post Closing [1]. Whilst it is generally accepted that SCRUM development improves the cost reduction and it helps to accelerate the software product to the market. It improves customer satisfaction [5] [6]. The researcher wants to study and report the usage of Agile/SCRUM to satisfy business needs and assess the impacts over the IT development an example for software engineering community. Koch [12] has proposed three criteria for evaluating the effectiveness of the agile method adopted: 1) project performance with schedule performance and budget performance; 2) management acceptance; 3) customer relationship and 4) team satisfaction. It is important to evaluate all these five criteria for agile adoption for which they were deserved
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