Case study: Sonoma County resident experiences in 2019 power outages and Kincade Fire

Abstract

In 2019 Sonoma County experienced four power shutoffs including a major power shutoff to 180,000 residents (78,261 households). A few weeks later, the Kincade Fire sparked burning 77,758 acres and requiring the evacuation of 186,000 residents (80,870 households). Immediately following the major power shutoff and Kincade Fire, the Sonoma County Department of Emergency Management circulated a public survey (two surveys total) to gain insight into the disaster response and the residents’ experiences. The survey provides a highly visible and accessible entry point for local governments to reach out and connect with residents during or immediately after a disaster. To shift from simply sharing information with the community to actively seeking input and creating a dialogue so quickly could help local agencies move more rapidly and effectively into recovery. This article provides a descriptive analysis of the qualitative data collected in these survey questions.Residents mentioned mental stress most frequently, with many being concerned events would lead to their death or the death of others. Residents also voiced their frustration with the sequence of events, areas subject to evacuation, and the ways they received - or did not receive - alerts. Recommendations developed from the data analysis include improving information about mental health support for residents, providing more detailed information to residents during an event, and targeting preparedness for the community members especially those with access and functional needs. Finally, the recent emergence of neighborhood preparedness groups was helpful to many residents during the events. These groups promoted improved preparedness and provide support during difficult times. Using the survey to prioritize and support these efforts will help the County and its partners build more sustainable and effective resilience in the community.