Abstract
In the absence of user experience evaluation tools for industrial human–machine interfaces (HMI), a specific tool called eXperience Capturer (XC) has been created. It is a multi-method user-centred tool that evaluates the pragmatic and experiential aspects of employees’ interaction with industrial HMIs during the three phases of experience. In this article, a case study is shown where the XC tool is used in an industrial HMI design process. The results show that evaluation using the XC tool facilitates the creation of a new design that improves the experience of employees during interaction, increasing their autonomy, competence, closeness to the system, safety and stimulation.
Highlights
The field of human–computer interaction (HCI) has entered a new era, where the main focus is on designing the user experience (UX) [1]
After the literature review, it can be concluded that there is a great need for methods that evaluate user experience in interaction with industrial human–machine interfaces (HMI), in order to propose new solutions that, on the one hand, increase efficiency and effectiveness in tasks execution and on the other hand, generate positive emotions in operators, influencing their learning, motivation and intelligence processes
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Summary
The field of human–computer interaction (HCI) has entered a new era, where the main focus is on designing the user experience (UX) [1]. Today, in addition to the pragmatic aspects, digital interface design and development tries to address the emotional and hedonic needs of users.
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