Case Study of Strategic IT Demand Management in Organizations – Exploratory Results

Abstract

Strategic IT demand plays an important role in the success of a business. This process must be addressed at the strategic level by the board of directors and senior executives. This paper describes the results of an exploratory case study conducted to ascertain the status of strategic IT demand management in organizations. This case study indicates whether organizations have clear and well-defined processes and whether these processes are allocated the necessary resources, for example, whether demand interacts with the project portfolio, what use is made of this portfolio, and also what types of standards and methodologies are used for strategic IT demand management process. The results of the study provide a basis for the design of a global framework covering all three levels of the IT demand management process (strategic, tactical and operational), which we intend to use to design a methodology for strategic IT demand management.