Abstract
Munich International Airport (MUC) is a major European hub that, in 2023, served 219 destinations in 64 countries by 99 airlines. Like many airports throughout the industry, MUC has been affected by staff shortages and has explored ways to improve efficiencies while maintaining safety and security. This paper describes a project to automate a process for random assignment of airport staff and airline crews to alternative screening areas at a control point. The paper explains the approach taken from concept design through implementation, including the challenges faced, the lessons learned and ultimately, the success achieved.
Published Version
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