Case Management with Displaced Survivors of Hurricane Katrina

Abstract

Case management is a staple of post-disaster recovery, but there is limited research on this topic. Utilizing in-depth interviews, observations, and document analysis, based on 78 interviews and attendance at approximately 50 public meetings, this longitudinal case study examined case management with displaced hurricane Katrina survivors in one host community between December 2005 and December 2006. Case managers identified, assessed, planned, linked, monitored, and advocated for survivors. They described engaging survivors and understanding their backgrounds and experiences as challenging. Lack of jobs, transportation, and affordable housing coupled with survivors' trauma and preexisting needs presented barriers to long-term recovery. Despite these difficulties, case managers felt positively about their efforts and identified coordination as a critical element for successful human/social services responses to natural disasters.