Abstract
On April 26, 2017, the sightseeing deck on the 118th floor of the spiral-shaped Shanghai Tower was opened to the public. The Shanghai Tower, whose curved form makes a 120-degree rotation, is the second-tallest building in the world and tallest building in China. Since the sightseeing platform’s inauguration, Gu Jianping, the general manager of Shanghai Tower Construction and Development Co., Ltd. (STCD) has often been seen ambling around the crowded ticket off ice, pondering about how crowd management can be improved so as to deliver a better experience to visitors.
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