Case Article—Take Me Out Of The Ball Game

Abstract

This paper describes a teaching case in which students model crowd management using process analysis. The case study consists of a classroom exercise that provides a practical illustration of the steps required to analyze a process, the need for abstraction in modeling a process, and an understanding of the relationship between process metrics and their managerial implications. The students are expected to behave as city planning consultants, addressing the long lines fans regularly face when getting home at the end of a Chicago Cubs™ baseball game. The case requires them to use knowledge from operations, economics, and process analysis classes to model, analyze and provide concrete solutions to alleviate crowding. Case Teaching Note: Interested Instructors please see the Instructor Materials page for access to the restricted materials. To maintain the integrity and usefulness of cases published in ITE, unapproved distribution of the case teaching notes and other restricted materials to any other party is prohibited.