CARING VALUES AND ITS SIGNIFICANCE TO SHARIAH-BASED QUALITY MANAGEMENT SYSTEM (MS 1900) IMPLEMENTATION AMONG MALAYSIA’S UNIVERSITY EMPLOYEES

Abstract

This study examines employee’s perceptions at a Private University in Malaysia on applying employee caring values in compliance with the Shariah-Based Quality Management System (MS 1900). In this study, 297 respondents were involved, encompassing two primary campuses in Putrajaya and Pahang employing quantitative methods. This study’s data collection is through a survey study with questionnaires distribution developed based on relevant literature. The research findings indicate that caring values application has a significant relationship (r =.758 and p = .000) in Shariah-Based Quality Management System implementation in the university, generating job satisfaction. Furthermore, the study’s findings may guide other higher education institutions to obtain MS 1900 certification. Through MS 1900 certification, the organisational management system can improve its performance and excellence, ultimately contributing to employee’s contentment and satisfaction.