Abstract
Small talk in medical visits affords the opportunity for nurse practitioners (NPs) and patients to create relationships by engaging in nontransactional talk. In addition, it may also provide insights into a patient’s life, revealing medically relevant information. Although small talk may be viewed as taking time away from the transactional work of the visit (Roter & Hall, Doctors talking with patients/patients talking with doctors: Improving communication in medical visits, Praeger, 1993), it is also a way for NPs to perform their professional competency by taking a holistic approach and constructing positive relationships. Small talk, despite being a departure from the transactional work of the visit, can also contribute to it.
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