Care Management in Wales: Perceptions of Front‐line Workers

Abstract

This paper describes how front‐line workers in Wales experience care management. A minority of workers felt that the aims of community care were being achieved whilst few of the core tasks of care management were felt by a majority of respondents to be working well. Lack of time and resources were viewed as major constraints upon good care management practice and infrastructure supports were found to be inadequate. The findings raise key questions over the structure and practice of care (case) management and point to a number of areas in which policy and practice might be improved.